This Return and Refund Policy applies to all purchases made through the CARDER&CO website.

Return Window

Customers in the United States have the right to cancel their purchase and return the product within 30 days of delivery date without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at info@carderandco.com with your order number and a detailed reason for the return.

2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.

2. Include the return authorization form and any necessary supporting documents or images.

3. Attach shipping label to the package.

Specific Return and Refund Conditions

Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days of delivery, provided it is unused, undamaged, and in the original packaging.

Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. CARDER&CO will cover the return shipping costs and provide a replacement product or a refund.

Damaged Goods: If the product arrives damaged, please notify us within 30 days of receipt. We encourage you to reach out within 48 hours so we can resolve the issue as quickly as possible. CARDER&CO will cover the return shipping costs and provide a replacement or a refund.

Incorrect Product Received: If you receive an incorrect product, contact us and we will arrange the return at no cost to you and ensure you receive the correct product.

Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

Return Costs

For Defective, Damaged, or Incorrect Products: CARDER&CO covers all return shipping costs.

For Customer Remorse (Change of Mind, Wrong Item Ordered, Delayed Delivery): The customer is responsible for arranging and paying the return shipping costs.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days of the delivery date. Ensure it is in the original packaging.

Timelines

Return Window: Returns must be reported and shipped within 30 days of receiving the product.

Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective, damaged, or incorrectly delivered products are approved after inspection.

Refund Period: After the return is approved, it takes up to 10 business days, depending on your bank or payment provider, to process the refund to the original payment method.

Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

Custom or personalized items

Return Address

Send all returns to our international warehouse:

5B152, No. 1 Trading Plaza, South China City, Pinghu Street, Longgang District, Shenzhen, Guangdong, China.

Postal code: 518111

 

Shipping Method and Costs

Shipping Method: DHL + Track & Trace

Restocking Fees: $0

 

Legal Rights

This policy is in addition to any rights you may have under applicable consumer protection laws in your jurisdiction.

Questions?

Company name: Atlas Advertising LLC

Company number: 301415470

Registered Address: 1309 Coffeen Avenue Suite 1200, Sheridan, Wyoming, 82801, The United States

E-Mail: info@carderandco.com

Phone: +1 203 587 4163

Customer Services Hours:
Monday to Friday:  9:00 - 17:00 (GMT-08:00) Pacific-standard time (Los Angeles) We try to respond withing 1 business day.